Harare Business Forum

Harare Business Forum

HOW CUSTOMER SERVICE CONNECTS TO ENTREPRENEURSHIP

HOW CUSTOMER SERVICE CONNECTS TO ENTREPRENEURSHIP

In my business and entrepreneurial endeavors, I see time and again that that there is an amazing connection between excellent customer service and successful entrepreneurship. There will never be any entrepreneurship without customers in the equation. Sustainable entrepreneurship...

UNDERSTANDING PERSONALIZATION

THE RELATIONSHIP BETWEEN RESPONSIVENESS & PROFITABILITY

Yes, so many companies miss this very important link.........read on to find out how. There are many customer service quality attributes, today my focus is on the correlation between responsiveness and profitability. Responsiveness is concerned with how fast...

UNDERSTANDING PERSONALIZATION

EVERY ASPECT OF THE ORGANIZATION PLAYS A ROLE IN STRATEGY

Yes! Very true! Read on to find out.............. For strategy to succeed, every aspect of the organization will be involved. A strategy has multi-functional ramifications! Let's now look at a few of those. HUMAN RESOURCES No strategy will...

UNDERSTANDING PERSONALIZATION

THE BASIC MANAGEMENT FUNCTIONS

How is Saturday? Today we are touching a bit on management functions. There are many areas of business that will require management and these functions are applicable in all those areas: Planning, Leading, Organizing and Controlling. These are...

UNDERSTANDING ECONOMIC SYSTEMS

UNDERSTANDING ECONOMIC SYSTEMS

Very important article for businesses............ read on....... Today let's touch a bit on some economics. The economic environment is one critical variable found in the macro-environment. This is a variable to watch out for with very attentive eyes....

UNDERSTANDING PERSONALIZATION

THE CONCEPT OF CUSTOMER SATISFACTION

One of the best articles on customer service......... ha ha ha...........read to the last to find out! That's right, customers are also human and deserve very good treatment, brand experience! The fundamental goal of all marketing should be...

UNDERSTANDING PERSONALIZATION

FUNDAMENTALS OF BRANDING- BRAND EQUITY

When I was six years old in 1986, our uncle once visited us where I grew up in Mvuma and took us to the shops where he bought us some very effervescent Coca Cola. From those days the...

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